Hospitality Service Associate

1 week ago


Mount Ida, Arkansas, United States Shangri-La Full time

Become a vital part of the Shangri-La experience

Shangri-La Hotels and Resorts, a distinguished name in luxury hospitality since 1971, boasts an impressive portfolio of over 102 exquisite properties across Asia Pacific, North America, Europe, and the Middle East. Our commitment to excellence creates a multitude of career pathways in diverse sectors such as hospitality, food and beverage, technology, marketing, and beyond.

Situated in the lively center of Kuala Lumpur, Shangri-La Kuala Lumpur is on the lookout for enthusiastic individuals to join our elite city hotel team. We value team players who are adaptable and eager to contribute to our ongoing success.

Key Responsibilities:

  • Oversee incoming calls at the Service Centre, ensuring that all requests are handled efficiently.
  • Deliver exceptional guest services, manage daily bookings, and assist with the check-out process.

Qualifications:

  • SPM Graduate
  • Exceptional multitasking skills
  • Fluent in English; additional language skills are advantageous
  • Proactive and responsible attitude
  • A collaborative team member who can also work independently
  • Willingness to adapt to flexible scheduling as required by hotel operations
  • Only Malaysian citizens or Permanent Residents will be considered


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