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Guest Service Specialist

2 months ago

Mount Ida, Arkansas, United States Shangri-La Full time
Shangri-La Toronto

At Shangri-La Toronto, we are committed to providing our guests with unparalleled service in our Food & Beverage venues. We seek dedicated individuals who reflect our core values and aim for excellence in every guest interaction.

Key Responsibilities:
  • Foster a warm and inviting environment for guests, ensuring their requests are addressed swiftly and professionally.
  • Work collaboratively with team members to deliver exceptional customer service and effectively resolve any challenges that may arise.
  • Uphold a high standard of integrity and professionalism consistently.
  • Stay informed about local attractions and events to enrich the guest experience.
  • Comply with all hotel policies and standards to maintain a safe and enjoyable atmosphere for both guests and colleagues.
Qualifications:
  • Previous experience in a high-end lounge or luxury service environment.
  • A minimum of 2 years in a comparable position.
  • Willingness to work flexible hours, including nights, weekends, and holidays.
  • Possession of SmartServe certification.
  • Eligibility to work in Canada.