Guest Service

4 weeks ago


Mount Pleasant, United States Urban Nirvana Spas & Salons Full time
Job DescriptionJob Description

Be a part of our amazing front desk team as a guest and retail associate who sets the tone for every person that walks through the front doors, creating a warm and friendly environment for clients and staff alike.

Job Description:

As a guest care and retail associate at Urban Nirvana, you'll have an array of responsibilities ranging from administrative work like booking appointments and using a POS during checkouts, to more operational duties like assisting shoppers with retail and handling client inquiries. Your duties might include, but are not limited to:

  • Greeting anyone that walks in the front door, and directing them or helping them accordingly.
  • Answering/returning phone calls throughout the day.
  • Overseeing the schedule to handle client check-ins and check-outs, including troubleshooting any issues that might arise surrounding running late, missing appointments, etc.
  • Gaining sufficient knowledge in our retail to be able to effectively help clients find what they're looking for.
  • Maintaining the clean and fresh environment of the spa and salon throughout the day.

An Ideal candidate is someone who:

  • Has prior experience in a customer service or retail setting.
  • Works well with a team, and has efficient communication skills.
  • Maintains professionalism when communicating with clients, whether it be over the phone, via messaging system, or in an email.
  • Would describe themselves as a people-person.
  • Loves learning about new products and retail, and showing it off to clients to encourage sales.

Benefits:

  • Opportunities for growth
  • Retail discount
  • Service perks & discounts
  • Paid time off
  • Flexible scheduling
  • Full-time employee benefits: (Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K. Full-time employees who work 30+ hours per week are eligible to enroll in these benefits.

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