Guest Services Supervisor

2 weeks ago


Rocky Mount, North Carolina, United States StepStone Hospitality Inc. Full time
Job Overview

StepStone Hospitality Inc. is seeking a dedicated Front Office Manager who excels in delivering exceptional customer service and possesses strong leadership capabilities.

Key Responsibilities:

  • Oversee all functions of the hotel's front office operations.
  • Create a welcoming environment that ensures guests feel at home.
  • Ensure guests receive a warm greeting upon arrival and engage with them to enhance their experience.
  • Manage scheduling effectively.
  • Facilitate regular team meetings to promote team cohesion and development.
  • Respond to guest feedback and requests promptly, fostering relationships to improve guest satisfaction continuously.
  • Promote a positive company culture within the hotel.
  • Ensure team members are thoroughly trained in systems, security protocols, service excellence, and quality standards.
  • Supervise the night audit process.
  • Develop strategies to boost occupancy and average daily rate through effective upselling and walk-in management at the front desk.

Qualifications:

  • Minimum of one year of experience in hotel front office management.
  • Familiarity with Opera PMS is preferred.
  • A genuine passion for the hospitality industry is essential.
  • Ability to follow directions and adapt to new environments.
  • Willingness to obtain necessary training certifications.
  • Flexibility in scheduling is required.

StepStone Hospitality Inc. is an Equal Opportunity Employer.



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