Guest Services Supervisor
2 weeks ago
StepStone Hospitality Inc. is seeking a dedicated Front Office Manager who excels in delivering exceptional customer service and possesses strong leadership capabilities.
Key Responsibilities:
- Oversee all functions of the hotel's front office operations.
- Create a welcoming environment that ensures guests feel at home.
- Ensure guests receive a warm greeting upon arrival and engage with them to enhance their experience.
- Manage scheduling effectively.
- Facilitate regular team meetings to promote team cohesion and development.
- Respond to guest feedback and requests promptly, fostering relationships to improve guest satisfaction continuously.
- Promote a positive company culture within the hotel.
- Ensure team members are thoroughly trained in systems, security protocols, service excellence, and quality standards.
- Supervise the night audit process.
- Develop strategies to boost occupancy and average daily rate through effective upselling and walk-in management at the front desk.
Qualifications:
- Minimum of one year of experience in hotel front office management.
- Familiarity with Opera PMS is preferred.
- A genuine passion for the hospitality industry is essential.
- Ability to follow directions and adapt to new environments.
- Willingness to obtain necessary training certifications.
- Flexibility in scheduling is required.
StepStone Hospitality Inc. is an Equal Opportunity Employer.
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