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Guest Service Specialist

2 months ago

Mount Ida, Arkansas, United States Shangri-La Full time
Shangri-La Toronto

At Shangri-La Toronto, we pride ourselves on providing outstanding service to our guests within our Food & Beverage venues. We seek dedicated individuals who reflect our core values and are committed to excellence in every guest interaction.

Key Responsibilities:

  • Foster a hospitable environment for guests, ensuring their requests are addressed efficiently and courteously.
  • Work collaboratively with team members to deliver exceptional customer service and address any challenges that may occur.
  • Uphold a high standard of professionalism and integrity consistently.
  • Stay informed about local attractions and events to enrich the guest experience.
  • Comply with all hotel policies and procedures to maintain a safe and pleasant atmosphere for both guests and staff.

Qualifications:

  • Previous experience in a high-end lounge or luxury service environment.
  • A minimum of 2 years in a comparable position.
  • Willingness to work flexible hours, including evenings, weekends, and holidays as required.
  • Possession of SmartServe certification.
  • Eligibility to work in Canada.