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Customer Experience Associate

2 months ago

Mount Ida, Arkansas, United States Shangri-La Full time

Job Summary:

As a Service Associate at Shangri-La Toronto, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests. You will be the face of our hotel, greeting and seating guests in our Food & Beverage outlets, and ensuring that every interaction is warm, friendly, and professional.

Key Responsibilities:

  • Greet and seat guests in a timely and courteous manner
  • Provide exceptional service, ensuring that every guest feels valued and respected
  • Manage seating charts and ensure that guests are seated in a timely and efficient manner
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner
  • Work collaboratively with colleagues to ensure seamless service and a positive guest experience
  • Maintain a clean and organized workspace, adhering to health and safety standards
  • Participate in ongoing training and development to enhance service skills and knowledge

Requirements:

  • 2+ years of experience in a similar role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Strong problem-solving skills and ability to think critically
  • High school diploma or equivalent required; post-secondary education in a related field an asset

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A chance to work with a world-renowned hospitality brand