Guest Relations Coordinator

2 weeks ago


Mount Ida, Arkansas, United States Shangri-La Full time

Become a vital part of the Shangri-La team

Shangri-La Hotels and Resorts, a distinguished luxury hotel brand since 1971, boasts over 102 exquisite properties throughout Asia Pacific, North America, Europe, and the Middle East. With a significant footprint in major global cities, we provide a wide array of career paths across various sectors such as hospitality, food and beverage, technology, marketing, and beyond.

Situated in the lively center of Kuala Lumpur, Shangri-La Kuala Lumpur is looking for committed individuals to join our elite city hotel. We are in search of enthusiastic team members who can navigate challenges and play a key role in our achievements.

Key Responsibilities:

  • Oversee communication at the Service Centre, ensuring all inquiries are handled efficiently.
  • Deliver exceptional guest services, manage daily bookings, and support the check-out process for guests.

Qualifications:

  • SPM Graduate
  • Excellent multitasking skills
  • Fluent in English; additional language skills are advantageous
  • Proactive and responsible attitude
  • A collaborative team player with the capability to work autonomously
  • Adaptable to varying schedules based on hotel requirements
  • Only Malaysian citizens or Permanent Residents will be considered


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