Customer Success Team Lead
7 days ago
- Lead and grow a team of Enterprise Customer Success Managers, overseeing hiring, onboarding, development, and overall success of the team.
- Hire and coach high-performing Customer Success Managers (CSMs) in alignment with company values and methodology.
- Foster a creative, can-do culture with a strong passion for providing exceptional customer experiences.
- Own team metrics and goals, developing and executing plans to meet and exceed targets.
- Develop trusted advisor relationships with key customer stakeholders to fully understand their business strategies and success metrics.
- Collaborate closely with internal teams, including Product, Marketing, Sales, and Support to align priorities and address customer needs and opportunities.
- Work with the CS Ops team to analyze and optimize day-to-day team activities.
Requirements:
A proven track record of successfully managing high-performing Customer Success or Account Management teams, with 5+ years of experience in customer management, strategy, or consulting. A bachelor's degree in a relevant field is preferred. Additionally, you should possess excellent communication and interpersonal skills, with the ability to influence senior teams and drive business growth. Our ideal candidate is passionate about e-commerce and customer experience, with a strong desire to learn and grow with our company.
We offer a competitive salary of $140,000 - $150,000 and variable compensation component, along with an attractive benefits package. Our comprehensive benefits include 100% coverage of employee medical premiums, comprehensive life and disability insurance, flexible time off, and equity in options. We are proud to be an equal opportunity employer and welcome people from diverse backgrounds. Come join our community and contribute to shaping the future of e-commerce
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