Customer Success Lead for Business Growth
6 days ago
We're seeking a skilled Customer Success Lead to join our team at Leapsome, a leading provider of AI-powered people platforms. As a key member of our US Customer Success team, you'll play a critical role in driving business growth and ensuring customer satisfaction.
About the RoleIn this exciting position, you'll be responsible for expanding our US market presence while managing a portfolio of SMB customers. You'll build meaningful relationships with our clients, providing exceptional support and guidance throughout their customer journey.
- Take ownership of expanding our US market presence through strategic partnerships and account management.
- Manage a diverse portfolio of SMB customers, focusing on scale and automation.
- Develop and maintain strong relationships with customers, ensuring seamless onboarding and long-term support.
- Collaborate with cross-functional teams, including Product, Sales, and Support, to adapt to customer needs and deliver exceptional experiences.
To succeed in this role, you'll need:
- A Bachelor's degree and 1-2 years of experience in Customer Success or a related field, preferably in B2B SaaS.
- Excellent communication and interpersonal skills, with experience navigating complex client conversations.
- A good understanding of technology and data analysis, as well as experience with customer success tracking tools (e.g., Hubspot, Zendesk, Planhat).
- Proven stakeholder and expectation management skills.
- A passion for delivering exceptional user experiences and service to our customers.
- Experience working in growth-mode organizations and a track record of being a detail-oriented team player.
- Familiarity with the SaaS adoption curve and how to drive usage from stage to stage.
As a valued member of our team, you'll enjoy:
- A competitive salary range of $80,000 - $88,000 + bonus + stock options.
- A comprehensive benefits package, including health care, parental leave, and financial wellness programs.
- Ongoing professional development and learning opportunities.
- A dynamic, inclusive work environment that prioritizes employee well-being and growth.
At Leapsome, we're dedicated to making work fulfilling for everyone. Our purpose-driven organization is built on five core values:
- Seek impact: We strive to make a positive difference in the world.
- Listen & learn: We value open communication, empathy, and continuous growth.
- Challenge the status quo: We encourage innovation, creativity, and calculated risk-taking.
- Take ownership & pursue excellence: We trust each other to deliver high-quality work and exceed expectations.
- Be honest & transparent: We prioritize integrity, accountability, and respect.
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