Customer Success US Lead Manager
5 days ago
At ORCA AG, we're seeking an experienced customer success professional to drive growth and satisfaction in the US market.
About the RoleThis is a remote position based in the East Coast or Central Time zones. You will be responsible for building strong relationships with key decision-makers, managing high-value clients, and providing exceptional support to transform challenges into successes.
- Develop innovative strategies to increase account value and foster a network of satisfied ORCA advocates.
- Negotiate account renewals to maximize contract value and strengthen customer trust.
- Collaborate with product management to prioritize client requests and implement AI to improve response times globally.
We're looking for a results-oriented individual with:
- Experience in B2B SaaS product(s) within financial services, compliance, or legal tech industries.
- A history of successful client partnerships backed by strategic thinking and entrepreneurial instincts.
- Exceptional communication skills capable of engaging, educating, and influencing at all levels.
- Comprehensive knowledge of customer success metrics and best practices.
We offer:
- A base salary range of $90,000 - $130,000 USD per year, with uncapped commission on expansion.
- 25 working days of paid vacation per year.
- The flexibility of remote work and the resources for professional excellence.
- Competitive compensation including a base salary and not capped performance-based incentives.
- Integration into a cohesive, ambitious team with a strong sense of camaraderie.
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