Success Team Lead

3 weeks ago


New York, New York, United States EliseAI Full time
About the Job

We are seeking a highly motivated Success Team Lead to join our dynamic team at EliseAI. In this role, you will be responsible for leading customer success initiatives and driving business growth through strategic relationships.

You will leverage your expertise in SaaS customer success to manage high-volume accounts, leveraging cutting-edge technology and fostering exceptional customer experiences. Your ability to analyze customer usage patterns, identify trends, and develop targeted strategies for improvement will ensure seamless adoption, retention, and satisfaction among our valued customers.

Key Responsibilities:
  • High-Volume Account Management: Proactively manage a large portfolio of accounts, driving adoption, retention, and satisfaction through scalable engagement strategies.
  • Leverage Customer Success Tools: Utilize platforms like PlanHat, Salesforce, Zendesk, and Gong to monitor customer health, automate workflows, and track success metrics.
  • Critical Customer Meetings: Schedule and lead Quarterly Business Reviews (QBRs) to address strategic goals, share insights, and strengthen relationships.

We offer a competitive total rewards package, including base salary, equity, and comprehensive benefits & perks. The estimated salary range for this role is $85,000-$110,000 ($107,500 - $132,500 OTE). EliseAI provides equal employment opportunities and prohibits discrimination and harassment without regard to protected characteristics.



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