Event Director

7 days ago

MagstattleBas, Grand Est, United States Omaha Henry Doorly Zoo Full time
Job Summary

We are seeking a highly driven leader to oversee the sales, planning, and execution of public and private events at Omaha's Henry Doorly Zoo & Aquarium. The ideal candidate will use their creativity and expertise to curate delightful event experiences, bringing the joy of the Zoo to guests who desire a one-of-a-kind event experience at a world-renowned attraction.

Key Responsibilities
  • Train, supervise, and develop event operations and sales team members.
  • Responsible for the direction in planning, coordinating, and executing large-scale Zoo events.
  • Develop and implement event and sales strategies that meet or exceed budget expectations for revenue goals and evaluate their success.
  • Maintain activity and results reports, such as daily call reports, weekly work plans, lost business reports, and monthly analyses with regular updates to the Vice President of Communications, Marketing, and Events.
  • Regularly benchmark Zoo event offerings against the local market to ensure we remain competitive in the market.
  • Effectively communicate with necessary departments for client requests and deliverables.
  • Ensure that sales calls, property visits, and presentations to current and prospective customers are positioned for success by maintaining high-quality event facilities and marketing materials.
  • Oversee the team management of client relationships through drafting proposals and contracts, responding to client inquiries, and detailing all event needs including, but not limited to, food and beverage requirements, entertainment, timing, audio-visual requirements, room set-up, and any additional outside vendors.
  • Ensure banquet event orders are accurate and provide all relevant information to departments.
  • Determine proper staffing needs for set-up and fulfillment of each event and manage priorities and workflow.
  • Responsible for compliance with all State of Nebraska Liquor Laws through proper bartender training, beverage sales product distribution, and effective governance.
  • With the Vice President of Communications, Marketing, and Events, is responsible for the development and maintenance of all event strategies, policies, procedures, and quality standards within the department to ensure a high-quality, cost-effective, and guest-driven operation.
  • Qualifies, negotiates, and maintains effective working relationships with preferred vendors to ensure the success of each event to Zoo standards.
  • Promotes property and company opportunities through personal involvement in community partnerships through events and sales.
  • Respond to guest inquiries and feedback in a timely manner, ensuring satisfaction and resolving critical issues.
Requirements
  • College graduate with a degree in Business, Hospitality, Marketing, or a related field.
  • A minimum of 8 years of experience in event planning, hospitality, and/or food and beverage service.
  • Previous staff supervisory experience; must be able to lead a team efficiently.
  • Ability to work with all levels of the organization.
  • Works with Safety and Security teams to establish and implement an effective training program that incorporates Standard Operating Procedures for each facility.
  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
  • Proven sales experience and event planning and execution.
  • Familiarity with different sales techniques and pipeline management.
  • Administrative training in hotel and/or restaurant management is helpful.
  • Excellent communication skills in all aspects: verbal, written, and non-verbal.
  • Strong customer service orientation and ability to collaborate and work effectively with diverse internal and external clients.
  • Appropriate, professional appearance and presentation.
  • Strong organizational and time management skills.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities.
  • Proven ability to oversee multiple projects and meet deadlines.
  • Good judgment with the ability to make timely and sound decisions.
  • Strong computer knowledge with working experience in Microsoft Word, Excel, and Outlook.
  • Must have a valid driver's license.

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