Sales Operations Specialist
2 weeks ago
Position Overview:
As a Regional Sales Support Executive at EVEN Hotels, you will play a crucial role in enhancing sales and revenue across a portfolio of 10 hotels.
Key Responsibilities:
- Focus on cultivating existing business relationships while actively pursuing new opportunities.
- Engage in outreach through sales calls, area blitzes, and internet research to generate leads and increase revenue streams.
- Strengthen revenue from both room bookings and food and beverage services for established accounts.
- Maintain and nurture client relationships through consistent follow-ups and personal interactions.
- Collaborate closely with the General Manager and Regional Sales Team to meet monthly revenue targets.
- Analyze Group Pick Up reports to monitor booking pace and communicate updates to clients.
- Prepare and present weekly sales reports as required.
- Review monthly financials to anticipate needs and track booking trends against budget.
- Represent the hotel at trade shows and networking events as directed by the Regional Sales Director.
- Provide exceptional customer service by answering inquiries and engaging with walk-in guests.
- Conduct hotel tours and showcase meeting spaces to potential clients, aiming to secure bookings.
- Negotiate rates and terms with clients, ensuring alignment with hotel management.
- Assist clients in planning and coordinating their events, ensuring all specifications are met.
- Serve as the primary contact for groups, maintaining open lines of communication throughout the planning process.
- Work collaboratively with various departments to ensure a seamless guest experience from initial contact to event completion.
- Assess departmental progress and contribute to the development of sales strategies.
- Address customer issues promptly to enhance satisfaction and future sales opportunities.
- Maintain organized records and files to support sales activities.
- Achieve individual revenue goals through effective selling, negotiation, and marketing efforts across various platforms.
- Complete necessary contracts, proposals, and agreements while coordinating with relevant hotel departments to resolve any issues.
Qualifications:
- Proven experience in sales, preferably within the hospitality sector.
- Excellent verbal and written communication skills.
- Strong interpersonal abilities for networking and relationship building.
- Analytical mindset to interpret data and market trends for informed decision-making.
- Willingness to travel within the region.
- Proficiency in MS Office and CRM software.
Personal Attributes:
- Proactive and goal-oriented with exceptional organizational skills.
- Ability to work independently and collaboratively within a team.
- Creative problem-solving capabilities.
Benefits:
- Competitive salary package.
- Paid time off and comprehensive health benefits including medical, dental, and vision insurance.
- 401(k) retirement plan (US only) or Employer RRSP match (Canada only).
- Opportunities for professional development in a supportive work environment.
Work Schedule:
- Day shifts with occasional weekend requirements.
This role presents an exciting opportunity for growth within the vibrant field of hotel sales and marketing.
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