Account Manager, Client Services

4 weeks ago

Somerset, New Jersey, United States Knipper HEALTH Full time
Job Summary

We are seeking an experienced Account Manager, Client Services to join our team at Knipper HEALTH. This role will oversee the account team for assigned clients, serving as a primary interface and responsible for the management of the team, client relationships, client satisfaction, and retention.

Key Responsibilities
  • Manage multiple Sample and Compliance Programs and/or Sample Accountability Programs while ensuring programs remain in complete compliance with the Prescription Drug Marketing Act (PDMA), client business rules, and internal Standard Operating Procedures (SOPs).
  • Provide direction on program solutions and management, and manage the activities and performance of the assigned staff.
  • Identify new opportunities to enhance program efficiencies and compliance, and manage workload and meet client deliverables.
  • Participate in special projects within the department, oversee programs/accounts, and participate in Knipper company committees.
  • Manage client billing and revenue, and monitor client spending and contract renewals.
  • Monitor assigned program hours for client services and IT hours on a monthly basis to ensure accuracy.
  • Manage escalations with the team to ensure timely reporting and communication to internal and client stakeholders.
  • Evaluate program business rules and internal processes on-going to close gaps and to identify opportunities to present additional internal offerings.
Requirements
  • Bachelor's Degree preferred, however, equivalent certificate training or experience may be considered.
  • Three to five years management experience within a business and/or customer service environment, with demonstrated success in managing teams, implementing projects, and interacting and collaborating with internal and external stakeholders.
  • Demonstrated successful people and team management experience; leadership skills.
  • Customer experience focus while developing strong, collaborative, and successful relationships with clients and all levels of an organization.
  • Ability to communicate company and department vision and objectives to drive desired changes.
  • Ability to use sound judgment and maintain professionalism in a deadline-driven environment.
  • Demonstrate company values (CHART) and ensure team does the same.
  • Strong working knowledge of Microsoft Outlook, Microsoft Word, and PowerPoint, advanced knowledge of Microsoft Excel (Pivot Tables, Charts, Graphs, etc.).
  • Quick learner with strong Systems aptitude.
  • Strong organization and analytical skills.
  • Strong time-management and prioritizing skills.
  • Punctual, dependable with a positive attitude and fosters the same from team.
  • Ability to multitask across various clients and programs.
What We Offer

Knipper HEALTH is an equal opportunity employer. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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