Professional Services Coordinator
2 weeks ago
At Knipper Health, we are seeking a highly organized and detail-oriented Professional Services Coordinator to join our team.
Job Summary:
The Professional Services Coordinator will work under the direct supervision of the Account Manager and/or Program Manager, responsible for the day-to-day operations of assigned client programs. The successful candidate will provide daily support to the Professional Services Program Management team, ensuring seamless execution of program management tasks.
Key Responsibilities:
- Program Management Responsibilities:
- Generate work orders and reports
- Assist in inventory reconciliation
- Prepare client reports
- Process special client requests
- Provide internal clients with email, fax, and phone support
- Prepare samples for client approval
- Monitor inventory levels and back-order situations
- Set up job folders, filing, and records storage procedures
- Account Management Responsibilities:
- Execute needed deliverables in a timely, efficient, and cost-effective manner providing the highest level of customer service
- People and Resource Management Responsibilities:
- Maintain resource Hours and accurately capture billable, non-billable, and overtime hours
Requirements:
- Education/Training: An associate degree is desirable
- Business Experience: One - two years of work experience within an office environment
- Experience within the pharmaceutical industry is highly desirable
Knowledge, Skills & Abilities:
- Effective written and verbal communication skills
- Customer Service Skills
- Detail Oriented
- Microsoft Office Skills with a strong working knowledge of Excel, and Word
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