Senior Vice President of Operations
2 weeks ago
Position Overview:
Job Summary:
ABOUT US:
Flagship Facility Services is a pioneering health organization tailored specifically for veteran seniors and their spouses. Our commitment to the veteran community is reflected in our advanced primary care services designed to empower seniors to thrive.
We offer a comprehensive range of innovative medical, behavioral, and social services, dedicated to honoring and supporting the seniors and veteran families who have served our nation.
POSITION SUMMARY:
The Senior Vice President of Operations will be instrumental in enhancing Flagship's influence on veteran health. This role involves building and managing operations across various markets.
The individual will work closely with the CEO and leadership teams in Growth and Medical sectors to amplify the company's impact. This is a unique opportunity to contribute to the expansion and effectiveness of our model during its formative stages.
This role necessitates extensive operations experience, adept project management skills, strong business insight, and strategic acumen.KEY RESPONSIBILITIES:
1. Lead the recruitment of local market practice managers and non-provider clinical personnel.
2. Collaborate with the National Practice Director to oversee the establishment and management of physical clinics.
3. Develop and implement strategies for mobile and satellite operations.
4. Supervise practice management and clinical ancillary staff in new markets.
5. Direct the development of clinical dashboards and quantitative operational reporting tools.
6. Manage billing and revenue cycle operations across the organization.
7. Support initiatives for selecting new clinic sites.
8. Implement operational excellence initiatives and LEAN methodologies across markets.
9. Enhance customer service standards across all markets.
10. Monitor, manage, and optimize clinical and operational KPIs, establishing metrics and scorecards to drive improvement towards shared objectives.
11. Collaborate with the regulatory team to ensure compliance with all relevant regulations.
12. Oversee credentialing processes to ensure timely approvals across all payers.
13. Assist growth teams with member acquisition strategies.
14. Guide the selection and implementation of IT tools and services.
15. Oversee project management capabilities throughout the organization.
QUALIFICATIONS:
1. 15+ years of experience in Healthcare Services Operations, Project Management, or integration.
2. Strong understanding of Patient & Provider Satisfaction Assessments, Employee Engagement, and CMS / Quality Metrics.
3. Exceptional analytical and organizational abilities with a talent for effective communication at all levels.
4. Proficient in Microsoft Office Suite, with experience in creating detailed PowerPoint presentations, Excel spreadsheets, and operational dashboards.
5. A personable approach with the capability to negotiate mutually beneficial outcomes.
EXPERIENCE:
Minimum: 10+ years in Healthcare Services Operations and Project Management with a proven track record of advancement.
Previous military service or connections are advantageous.
EDUCATION:
A Bachelor's degree from an accredited four-year institution is required.
A Master's degree in business, finance, healthcare administration, or a related field is preferred. Equivalent work experience is also considered valuable.
COMPENSATION:
Annual Salary
Annual Bonus based on company growth and overall performance.
Meaningful Equity
Competitive Benefits
About Us:
Flagship Facility Services is dedicated to providing innovative health solutions tailored for veteran seniors, their spouses, and supporters of the military community.
Our commitment to a military culture, veteran community, and advanced primary care services is designed to help veterans thrive.-
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