Patient Care Coordinator

3 days ago

Smyrna, Georgia, United States RIVER REGION PSYCHIATRY ASSOCIATES Full time
Job Summary

River Region Psychiatry Associates is seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a key member of our healthcare team, the Patient Care Coordinator will play a vital role in ensuring the smooth and efficient flow of operations within our medical facility.

Key Responsibilities
  • Administrative Duties:
    • Maintain and update patient records, including intake forms, treatment plans, and progress notes with accuracy and confidentiality within privacy regulations.
    • Handle insurance and medical forms to its completion - prior authorizations, referrals, FMLA, ADA, school forms, letter preparation, etc.
    • Act as a liaison between patients, medical providers, therapists, and other healthcare professionals.
    • Relay important information and ensure that everyone involved in a patient's care is informed and on the same page.
    • Return patient calls and make calls for patient refills in a timely manner to ensure that patients get their needs met.
    • Collect co-pays, deductibles un-met deductibles, and due payments for services rendered.
    • Issue receipts and set up payment plans for patients unable to pay in full at time of service.
    • Verify patient insurance coverage and eligibility prior to appointment.
    • Ensure accuracy in patient billing and coding information.
    • Organize and maintain the cleanliness and orderliness of the reception area.
    • Responsible for obtaining authorizations and referrals, addressing billing inquiries and collections.
  • Clinical Duties:
    • Prepare patients for examinations and treatments.
    • Regularly monitor and record vital signs, such as blood pressure, pulse, temperature, weight, and urine analysis.
    • Listen to patients' concerns, questions, and needs. Provide empathetic support and ensure that any immediate concerns are addressed promptly.
    • Share pertinent patient information with medical providers, therapists, and other team members.
    • Collect and prepare laboratory specimens - perform basic lab tests.
    • Educate patients about their medication and treatments.
    • Ensure the cleanliness of patient rooms and clinical areas.
  • Compliance and Confidentiality:
    • Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
    • Maintain compliance with federal, state, and payor regulations.
  • Patient Interaction:
    • Greet patients and visitors in a courteous and professional manner.
    • Register new patients, collect necessary information and verify insurance details.
    • Provide information about services, policies, and procedures.
    • Answer phone calls promptly and direct them to the appropriate department or individual.
    • Schedule and confirm patient appointments using electronic scheduling systems.
    • Collect and update patient demographic information in the electronic health record (EHR) system.
  • Collaboration:
    • Work closely with medical staff, including physicians, nurses, and medical assistants, to ensure coordinated patient care.
    • Collaborate with billing and coding specialists to ensure accurate and timely processing of claims.
Requirements
  • High School Diploma or Equivalent - Required
  • Completion of a medical assisting program from an accredited institution - preferred
  • 6 months experience working as a Medical Assistant or front desk work preferred
  • Salary: $18-20

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