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Patient Care Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Franklin Dental & Braces - a Benevis company. As a Patient Care Coordinator, you will be responsible for providing exceptional patient care and administrative support to our dental team.
Key Responsibilities- Provide quality customer service to patients and parents at check-in and check-out
- Verify patient insurance eligibility and service limits
- Deliver quality and compassionate care to every patient
- Greet parents and patients when they enter or leave the office
- Ensure parents who are waiting are kept informed of the progress of their appointment or child
- Maintain a clean and tidy waiting area and front desk area
- Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients
- Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full
- Schedule follow-up operatory and six month recall appointments for patients
- Answer incoming calls and direct the caller to the proper person, taking messages when necessary
- Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed
- Ensure all patient records are re-filed at the end of the day
- Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
- Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team
- Graduation from a senior high school or GED equivalent
- Office experience in a dentist's or physician's office, preferred
- Experience with children's dentistry, preferred
- Competitive compensation
- Quarterly bonuses based on Office performance
- Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more
