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Patient Service Representative

2 months ago

Smyrna, Georgia, United States WellStreet Urgent Care Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at WellStreet Urgent Care. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities:
  • Front Desk Operations: Greet patients and visitors in a professional and courteous manner, manage patient flow, and maintain a clean and organized front desk area.
  • Scheduling and Coordination: Schedule patient appointments, manage waitlists, and coordinate with providers and staff to ensure seamless patient care.
  • Insurance and Billing: Verify patient insurance eligibility, collect copays and payments, and manage billing and collection processes.
  • Clinical Support: Assist providers with patient care, maintain accurate and up-to-date patient records, and perform other clinical tasks as needed.
  • Communication and Customer Service: Provide excellent communication and customer service to patients, families, and staff, and respond to patient inquiries and concerns in a timely and professional manner.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: One year of experience in a medical office or urgent care setting preferred.
  • Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and proficiency in electronic medical records (EMRs).
What We Offer:
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Growth and Development: We are committed to helping our employees grow and develop in their careers, with opportunities for advancement and professional development.
  • Collaborative and Supportive Team Environment: We have a collaborative and supportive team environment, with a focus on providing exceptional patient care and service.