NOC Customer Support Specialist

1 week ago


Franklin, Tennessee, United States Flash Technology Full time
Position Overview:
The Customer Support Specialist plays a crucial role in the National Operations Center (NOC) at Flash Technology, ensuring that our operations run smoothly 24/7. This position is vital for maintaining the safety and compliance of aviation lighting systems, directly impacting the safety of air travel.

Key Responsibilities:
- Respond to incoming calls using advanced communication systems.
- Log technician activities and maintain accurate ticket documentation.
- Coordinate and document lighting inspections with field technicians.
- Assist with the installation and upgrade of lighting and monitoring systems.
- Issue NOTAMs (Notices to Air Missions) to relevant authorities.
- Collaborate with other NOCs to ensure seamless operations.
- Configure and monitor sites using SQL Eagle and other tools.
- Provide after-hours support and product registration.
- Process alerts through the monitoring system and manage ticketing procedures.
- Ensure compliance with FAA regulations and assist customers in maintaining their tower lighting systems.
- Resolve customer issues efficiently and escalate when necessary.
- Adhere to company safety and quality policies.

Qualifications:
- High School diploma required; 2-3 years of relevant experience preferred.
- Basic understanding of electronics and troubleshooting.
- Proficient in Microsoft Office Suite and other relevant software.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to work independently while contributing to team success.

Company Culture:
At Flash Technology, we prioritize a culture of integrity, accountability, and teamwork. We are committed to fostering an inclusive environment where every employee is valued and encouraged to reach their full potential. Our comprehensive benefits package supports the well-being of our employees and includes flexible paid time off, competitive health insurance, and opportunities for professional development.

Join Us:
Become a part of a dedicated team that plays a vital role in ensuring the safety of air travel. At Flash Technology, your contributions will make a difference in the world.

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