Spanish-Speaking Customer Support Representative

2 months ago


Franklin, Tennessee, United States United Community Bank Full time

Bilingual Customer Service Specialist - Spanish Focus

Position Overview:

  • Reports to the Contact Center Team Lead/Supervisor
  • Role Responsibilities:
  • No direct reports
  • Salary Grade: 5

Position Summary:

As a Bilingual Customer Service Specialist with an emphasis on Spanish proficiency, you will deliver outstanding customer support while ensuring compliance with organizational policies and procedures. Your primary responsibilities will include:

  • Providing high-quality assistance to clients in both English and Spanish.
  • Addressing customer inquiries and resolving issues effectively.
  • Maintaining a professional demeanor while interacting with customers.
  • Documenting customer interactions accurately in the system.

This role is essential in fostering positive relationships with our clients and enhancing their overall experience with United Community Bank.



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