Spanish-Speaking Customer Support Representative
2 months ago
Bilingual Customer Service Specialist - Spanish Focus
Position Overview:
- Reports to the Contact Center Team Lead/Supervisor
- Role Responsibilities:
- No direct reports
- Salary Grade: 5
Position Summary:
As a Bilingual Customer Service Specialist with an emphasis on Spanish proficiency, you will deliver outstanding customer support while ensuring compliance with organizational policies and procedures. Your primary responsibilities will include:
- Providing high-quality assistance to clients in both English and Spanish.
- Addressing customer inquiries and resolving issues effectively.
- Maintaining a professional demeanor while interacting with customers.
- Documenting customer interactions accurately in the system.
This role is essential in fostering positive relationships with our clients and enhancing their overall experience with United Community Bank.
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