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Customer Support Specialist

2 months ago

Franklin, Tennessee, United States Whole Foods Market IP, L.P. Full time
Position Overview
As a pivotal member of our team, the Customer Support Specialist plays a crucial role in fostering high engagement, productivity, and retention among new team members. This position involves collaborating closely with team leadership, training coordinators, and other skilled team members to ensure a seamless onboarding experience. The specialist is responsible for the effective delivery of training programs tailored to our operational standards, compliance requirements, and customer service excellence.
Key Responsibilities

Responsibilities Specific to Customer Support Specialist
  • Facilitates the successful implementation of training programs for new and existing team members.
  • Adheres to training timelines and objectives.
  • Coordinates with leadership to schedule training sessions for new hires during their initial shifts.
  • Maintains communication with new team members and leadership regarding the progress of onboarding tasks.
  • Conducts operational training sessions specific to the team, ensuring all members are equipped with the necessary skills.
  • Participates in scheduled training meetings.
  • Models best practices in food safety and sanitation procedures.
  • Educates team members on customer service protocols and provides constructive feedback.
  • Instructs team members on product knowledge, sales techniques, and departmental organization.
  • Ensures proper maintenance and care of all equipment and personal protective gear.
  • Completes required training pathways and certifications.
  • Stays informed about training resources and communication platforms.
  • Organizes and maintains accurate training documentation using our learning management systems.
Responsibilities Applicable to All Roles
  • Punctually arrives at the workplace, dressed in accordance with company standards, and attends all required training sessions.
  • Delivers exceptional customer service, promptly addressing customer inquiries and employing suggestive selling techniques.
  • Maximizes sales opportunities through effective product handling and merchandising practices.
  • Ensures compliance with health and safety regulations.
  • Maintains a clean and sanitary work environment.
  • Completes assigned opening, mid, and closing tasks accurately.
  • Reports any safety hazards immediately.
  • Performs additional duties as directed by leadership.
Essential Skills

Skills Specific to Customer Support Specialist
  • Comfortable delivering presentations to both small and large groups.
  • Able to instruct others in a positive and constructive manner.
  • Proficient in basic computer applications.
  • Familiar with our training systems and resources.
Skills Applicable to All Roles
  • Strong communication abilities and a collaborative spirit.
  • Capable of conveying information clearly and respectfully.
  • Committed to meeting customer service standards in all interactions.
  • Effective time management and organizational skills.
  • Passionate about high-quality products and our company mission.
  • Demonstrates a strong work ethic and ability to thrive in a fast-paced environment.
  • Understands and adheres to quality standards.
Experience Required

A minimum of 6 months of relevant experience in a retail environment.

Physical Requirements
  • Ability to lift up to 50 pounds.
  • Capable of standing or walking for 6-8 hours during a workday.
  • Requires manual dexterity for tasks involving grasping and manipulation.
  • Involves bending, twisting, squatting, and reaching.
  • Exposure to cleaning chemicals and varying temperatures.
  • Ability to work in diverse environmental conditions.
  • Flexible availability, including nights and weekends.
  • Competence in using tools and equipment safely.
Note: This summary provides an overview of essential responsibilities and is not exhaustive. Job duties may vary based on business needs and departmental requirements.

Whole Foods Market is committed to providing equal employment opportunities for all individuals, regardless of background or identity. We value diversity and strive to create an inclusive environment for all team members.