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Customer Support Specialist

2 months ago

Franklin, Tennessee, United States Benjamin Franklin Plumbing of NashvilleHendersonville, TN Full time
Job Overview

Benefits Include:

  • 401(k) matching
  • Company events
  • Employee discounts
  • Complimentary snacks and beverages
  • Professional development opportunities
  • Competitive compensation
  • Paid time off

About Benjamin Franklin Plumbing of Nashville/Hendersonville, TN

Are you committed to delivering exceptional service and ensuring customer satisfaction? If you possess a strong work ethic and a passion for helping others, you may find a fulfilling career with us.


Position Summary

This role involves managing incoming client calls and assisting in the coordination and dispatch of scheduled service and maintenance appointments. The position reports directly to the Call Center Manager.


Key Responsibilities
  • Handle incoming client calls, recognizing the importance of first impressions in client relations.
  • Maintain effective communication with clients, demonstrating a friendly and professional demeanor.
  • Ensure all calls are answered promptly, utilizing the company’s approved greeting and script.
  • Proactively inform clients if there are any delays in service appointments.
  • Contact Agreement Membership clients to schedule necessary service appointments.

Qualifications
  • High school diploma or equivalent is required.
  • Strong verbal and telephone communication skills are essential.
  • Proficiency in computer software is necessary.
  • Previous experience in customer service is preferred.