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Customer Support Specialist

2 months ago

Franklin, Tennessee, United States Benjamin Franklin Plumbing Full time
Position Overview:
As a Client Care Representative at Benjamin Franklin Plumbing, your primary responsibility will be to handle incoming client calls, ensuring a positive first impression of our services.

Key Responsibilities:
  • Respond promptly to client inquiries, aiming to answer each call before the third ring.
  • Utilize the approved company greeting and script consistently to maintain professionalism.
  • Provide accurate information and assistance to clients, fostering a supportive environment.

Expectations:
We are looking for individuals who can deliver exceptional customer service and contribute to our reputation for excellence.