Spanish-Speaking Customer Support Representative

1 week ago


Franklin, Tennessee, United States United Community Bank Full time

Bilingual Customer Service Specialist - Spanish emphasis

Position Overview:

  • Reports to the Contact Center Team Lead/Supervisor
  • Key Responsibilities:
  • No direct reports
  • Salary Grade: 5

Role Summary:

As a Bilingual Customer Service Specialist with a strong emphasis on Spanish, you will be responsible for delivering outstanding customer support while ensuring compliance with company policies and procedures. Your expertise in bilingual communication will play a crucial role in enhancing customer satisfaction and fostering positive relationships.

Essential Duties:

  • Provide exceptional service to customers in both English and Spanish.
  • Assist clients with inquiries and resolve issues efficiently.
  • Maintain accurate records of customer interactions.
  • Collaborate with team members to improve service delivery.

Your contributions will be vital in maintaining the high standards of service expected at United Community Bank.



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