Service Advisor

3 days ago


Lewisville, Texas, United States AutoNation Full time
Service Advisor Job Description

AutoNation is a leading automotive retailer in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower our customers to make informed decisions. With a network of dealerships nationwide, we provide a wide range of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

As a Service Advisor, you will be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. You will utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

Key Responsibilities:
  • Set, confirm, and prepare for appointments with customers to ensure a great service experience.
  • Meet or exceed targeted sales goals and customer satisfaction index.
  • Greet customers in a friendly manner and determine vehicle needs based on customer information and vehicle inspections.
  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
  • Produce repair orders with full transparency and communicate frequently with technicians and parts associates.
  • Follow up with customers on the status of their vehicle and ensure satisfaction.
Requirements:
  • High school diploma or equivalent.
  • Proven ability to provide an exceptional customer experience.
  • Ability to set and achieve targeted goals.
  • Prior sales experience preferred but not required.
  • Demonstrated communication, consultative, interpersonal, and organizational skills.

AutoNation offers a competitive compensation package, including 401k matching, health insurance, and maternity benefits. We also provide exclusive discounts on new and pre-owned vehicles, services, and parts. Join our team and contribute to our mission to create a diverse, equitable, and inclusive environment in our workplace and services.



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