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Customer Service Representative

2 months ago

Lewisville, Texas, United States Sky One Federal Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team at SkyOne Federal Credit Union. As a Member Service Advisor, you will play a crucial role in delivering exceptional member-focused solutions and providing a seamless experience to our valued members.

Key Responsibilities
  • Provide top-notch customer service to members via phone, email, and in-person interactions
  • Resolve member inquiries and issues in a timely and professional manner
  • Collaborate with other departments to enhance operational efficiencies and elevate the member journey
  • Utilize various software and tools to effectively manage inquiries and resolve issues
  • Develop and maintain a deep understanding of financial products to address complex member concerns
Requirements
  • Exceptional customer service skills with a passion for helping others
  • Strong problem-solving abilities and a deep understanding of financial products
  • Proficiency in utilizing various software and tools
  • Ability to work in a fast-paced environment and consistently exceed performance metrics
  • Strong communication and collaboration skills
What We Offer
  • A competitive salary and comprehensive benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A chance to make a real difference in the lives of our members