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Business Partner Manager

2 months ago

Lewisville, Texas, United States Caliber Collision Full time

Job Summary

The Business Partner Manager will play a key role in supporting the region's goals by executing talent planning, strategic planning, coaching, and consulting, as well as teammate development. This role will create and maintain strategic partnerships within the teammate service function, local leadership, and various support functions within Caliber Collision to deliver robust support and strategic people strategies.

Essential Job Duties

  1. Partner with operational leadership to execute strategies that create the best trained and most satisfied teammates, as well as support regional goals.
  2. Consult, advise, and partner with leadership on performance management and complex employee relations matters.
  3. Develop, recommend, and implement strategies and initiatives that support the organization's operational needs in the area of staffing, talent management, and teammate development.
  4. Utilize knowledge of organizational goals, business environment, and functional needs to execute strategies and methods in alignment with enterprise goals and practices.
  5. Provide consultancy, advice, and coaching to business leaders as appropriate.
  6. Counsel and facilitate change management within designated employee groups.
  7. Proactively identify talent management opportunities and workforce projections to support growth.
  8. Coordinate and deliver training to management and employees on teammate-related topics.
  9. Serve as a trusted advisor and valued business partner to operational business partners.
  10. Evaluate and analyze data and metrics from teammate/operations reports to determine opportunities or impacts to the region.
  11. Drive an employee-centric culture, including management and teammate development initiatives.
  12. Perform other duties as required to successfully meet the needs of the business.

Requirements

  1. Minimum 5 to 8 years in Human Resources or a related field.
  2. Bachelor's Degree in a business-related field and/or Human Resources preferred.
  3. Strong verbal and written communication skills.
  4. Strong detail orientation and ability to multi-task in a fast-paced environment.
  5. Capable of using good judgment and discretion in handling HR accountabilities.
  6. Strong dependability with an ability to follow through and meet commitments.
  7. Well-developed analytical and problem-solving abilities.
  8. Evaluated based upon metrics or goals related to ENPS, Turnover, and outcomes of improved Customer service (measured through the customer service excellence program or CSEP) and improved Ebitda.
  9. Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
  10. Able to be a self-starter and take initiative to perform duties independently as well as in a team.
  11. Maintain a high level of integrity, confidentiality, and professionalism.
  12. Bilingual is a plus.
  13. Proficient in Microsoft Office suite and experience with HRIS systems.
  14. Current PHR or SHRM-CP certification preferred.