Cable TV Operations Analyst
6 days ago
At DISH Network L.L.C, we are seeking a skilled Cable TV Operations Analyst to join our team. As a key member of our Customer Experience Operations (CXO) team, you will play a critical role in ensuring the highest level of service quality for our customers.
Key Responsibilities:- Provide interval-level reporting to support daily operations
- Develop and maintain daily summaries of call volume, auxiliary, and channel issues
- Identify and report real-time agent outliers and channel issues
- Troubleshoot and schedule MVDDS site maintenance
- Support ad-hoc reporting and requests as needed
- Bachelor's degree and two years of related experience, or five-plus years of related experience and training, or equivalent combination of education and experience
- Familiarity with GSuite products
- SQL experience
- Previous Workforce Management experience (real-time or scheduling preferably)
- WFM software experience (preferably Calabrio Teleopti)
- Prior Amazon Connect experience
- Familiarity with Tableau
$27.02/Hour - $38.70/Hour
Benefits:We offer a comprehensive benefits package, including flexible spending accounts, HSA, a 401(k) plan with company match, ESPP, career opportunities, and a flexible time away plan.
Individual total compensation will vary based on factors such as qualifications, skill level, and competencies.
Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check.
We are an Equal Employment Opportunity Employer - Veteran/Disability.
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