Executive Business Analyst

7 days ago


Englewood, Colorado, United States DISH Full time
About DISH

DISH, an EchoStar company, has been revolutionizing the future of connectivity for over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're building America's First Smart Network.

Customer Experience Operations (CXO)

Our CXO teams simplify lives and enhance community access to our products and services. Behind the scenes, dedicated individuals refine the experience for millions of customers across all our brands and provide support to our field agents.

Job Summary

We're seeking a skilled Business Intelligence Analyst to join our CXO Pay TV Command Center team. As a key member, you'll be responsible for providing real-time insights and supporting our operations teams.

Key Responsibilities:
  • Develop and maintain interval-level reporting to inform daily operations
  • Prepare daily summaries of call volume, auxiliary issues, and channel performance
  • Monitor and report real-time agent outliers and channel issues
  • Troubleshoot and schedule MVDDS site maintenance
  • Support ad-hoc reporting and requests as needed
Requirements:
  • Bachelor's degree and two years of related experience, or equivalent combination of education and experience
  • Familiarity with GSuite products, SQL, and WFM software (Calabrio Teleopti preferred)
  • Previous Workforce Management experience and Amazon Connect experience a plus
What We Offer:
  • Competitive base pay range: $38.70/hour
  • Flexible time away plan and career opportunities
  • Comprehensive benefits package, including health perks, 401(k) Plan, and ESPP


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