C-Level Executive Pay TV Command Center Analyst
2 weeks ago
We are seeking a highly skilled C-Level Executive Pay TV Command Center Analyst to join our team at DISH Network L.L.C. As a key member of our Customer Experience Operations (CXO) team, you will play a critical role in simplifying lives and enhancing community access to our products and services.
Key Responsibilities:
- Provide interval-level reporting throughout the day to ensure seamless operations.
- Prepare daily summaries of call volume, auxiliary services, and channel issues or outliers.
- Observe and report real-time agent outliers and channel issues for Dish TV.
- Troubleshoot and schedule MVDDS sites for maintenance.
- Perform ad-hoc reporting and requests as needed.
Requirements:
- Bachelor's degree and two years of related experience, or five-plus years of related experience and training, or an equivalent combination of education and experience.
- Familiarity with GSuite products.
- SQL experience.
- Previous Workforce Management experience, preferably in real-time or scheduling.
- WFM software experience, preferably with Calabrio Teleopti.
- Prior Amazon Connect experience.
- Familiarity with Tableau.
Compensation and Benefits:
- Base pay range: $27.02/Hour - $38.70/Hour.
- We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.
About DISH Network L.L.C.
DISH Network L.L.C. is a leading provider of pay TV services, offering a range of innovative solutions to meet the evolving needs of our customers. As a company, we are committed to delivering exceptional customer experiences and driving growth through innovation and strategic partnerships.
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