Service Coordinator

3 days ago


Taunton, Massachusetts, United States Global Channel Management Full time

About the role at Global Channel Management

Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will be responsible for scheduling service appointments and inspections, resolving customer issues, and dispatching technicians for service and inspections.

Key Responsibilities

  • Schedule service appointments and inspections to maximize technician productivity
  • Resolve customer issues in a timely and professional manner
  • Dispatch technicians for service and inspections as needed
  • Create work orders and provide status updates to customers
  • Confirm work order completion and follow up on pending items
  • Complete contract paperwork and QC paperwork
  • Schedule sub-contractor work

Requirements

  • 3 years of experience in an administrative role within a sales or service industry
  • Working knowledge of ERP systems
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint)
  • Excellent oral and written communication skills
  • Ability to use discretion and make sound decisions
  • Problem-solving and escalation skills
  • Data analysis and interpretation skills
  • Speed and accuracy with attention to detail
  • Ability to lift and move up to 25 pounds

What We Offer

As a Service Coordinator at Global Channel Management, you will have the opportunity to work in a dynamic and fast-paced environment. You will be part of a team that is dedicated to providing exceptional customer service and support.



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