Service Coordinator
3 days ago
About the role at Global Channel Management
Job Summary
We are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will be responsible for scheduling service appointments and inspections, resolving customer issues, and dispatching technicians for service and inspections.
Key Responsibilities
- Schedule service appointments and inspections to maximize technician productivity
- Resolve customer issues in a timely and professional manner
- Dispatch technicians for service and inspections as needed
- Create work orders and provide status updates to customers
- Confirm work order completion and follow up on pending items
- Complete contract paperwork and QC paperwork
- Schedule sub-contractor work
Requirements
- 3 years of experience in an administrative role within a sales or service industry
- Working knowledge of ERP systems
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
- Excellent oral and written communication skills
- Ability to use discretion and make sound decisions
- Problem-solving and escalation skills
- Data analysis and interpretation skills
- Speed and accuracy with attention to detail
- Ability to lift and move up to 25 pounds
What We Offer
As a Service Coordinator at Global Channel Management, you will have the opportunity to work in a dynamic and fast-paced environment. You will be part of a team that is dedicated to providing exceptional customer service and support.
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