Service Operations Coordinator

4 days ago


Taunton, Massachusetts, United States Global Channel Management Full time

About the role at Global Channel Management

Job Summary:

We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The successful candidate will be responsible for scheduling service appointments, resolving customer issues, and dispatching technicians to maximize productivity.

Key Responsibilities:

  • Scheduling and Dispatching: Schedule service appointments and inspections, resolve customer issues, dispatch technicians, and review billings and contract paperwork.
  • Customer Service: Provide excellent customer service, respond to customer inquiries, and resolve issues in a timely and professional manner.
  • Administrative Support: Assist with administrative tasks, such as data analysis, interpretation, and reporting.
  • Warehouse and Office Support: May support warehouse and/or other office functions as needed.

Requirements:

  • Experience: 3 years of experience performing administrative duties in a sales or service industry.
  • ERP Systems: Working knowledge of ERP systems.
  • Skills: Proficient in Microsoft Office (Word, Excel, and PowerPoint), excellent oral and written communication, decision-making, organization, and attention to detail.
  • Physical Demands: Ability to move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

What We Offer:

Global Channel Management offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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