Service Operations Coordinator
4 days ago
About the role at Global Channel Management
Job Summary:
We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The successful candidate will be responsible for scheduling service appointments, resolving customer issues, and dispatching technicians to maximize productivity.
Key Responsibilities:
- Scheduling and Dispatching: Schedule service appointments and inspections, resolve customer issues, dispatch technicians, and review billings and contract paperwork.
- Customer Service: Provide excellent customer service, respond to customer inquiries, and resolve issues in a timely and professional manner.
- Administrative Support: Assist with administrative tasks, such as data analysis, interpretation, and reporting.
- Warehouse and Office Support: May support warehouse and/or other office functions as needed.
Requirements:
- Experience: 3 years of experience performing administrative duties in a sales or service industry.
- ERP Systems: Working knowledge of ERP systems.
- Skills: Proficient in Microsoft Office (Word, Excel, and PowerPoint), excellent oral and written communication, decision-making, organization, and attention to detail.
- Physical Demands: Ability to move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
What We Offer:
Global Channel Management offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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