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Employment Services Supervisor

2 months ago

Taunton, Massachusetts, United States State of Massachusetts Full time


The Department of Career Services (DCS) manages the Commonwealth's network of One-Stop Career Centers, which assist organizations in locating qualified candidates and provide job seekers with career guidance, as well as referrals to employment and training opportunities.

DCS enhances the Career Center system through ongoing improvement processes and innovative business practices that optimize resources, foster collaborations, and engage employers to ensure a skilled, motivated, and adaptable workforce capable of meeting the evolving labor market demands of the Commonwealth.

The Job Specialist IV plays a crucial role in the operation of a unit comprising Employment Counselors, DVOP, and Job Specialists. The incumbent is responsible for providing direct supervision to a small group of subordinate employees, interpreting and clarifying operational rules and procedures, and referring clients to various training and employment opportunities.

Key responsibilities include:

  • Supervising subordinate employees by monitoring assigned responsibilities and tasks to ensure adherence to agency rules, policies, procedures, and guidelines.
  • Managing a complex and extensive caseload, maintaining ongoing customer contact to assess job search and/or training progress until employment is secured.
  • Assisting in the certification of eligibility for enrollment into various programs, ensuring all documentation is complete for compliance with regulations.
  • Aiding clients in securing employment through case management, skill enhancement, and networking opportunities.
  • Guiding clients in the proper preparation of agency forms, resumes, and cover letters; overseeing job search activities; and advising clients on program policies, service availability, and related services.
  • Recording and processing client, employer, and service information using appropriate forms and maintaining accurate computer files and records.
  • Collaborating with Career Center Operations and partner agencies to coordinate unit activities.

Preferred Qualifications:
  • Experience in supervising others, ensuring compliance with agency rules and guidelines.
  • Proficiency in preparing and delivering employee performance reviews.
  • Experience in developing and implementing Remedial Development Plans for employees.
  • Knowledge of agency program functions, including Workforce Innovation Opportunities Act (WIOA), Trade, and Jobs for Veterans Grant (JVSG).

Minimum Entrance Requirements:
Applicants must possess at least four years of full-time or equivalent part-time professional or paraprofessional experience in fields such as personnel interviewing, recruitment, job placement, or counseling, with at least two years in a professional capacity. Educational substitutions may apply based on degrees obtained.

_ Comprehensive Benefits _ The Commonwealth offers an extensive suite of employee benefits that enhance the overall value of your compensation package. We are committed to providing a supportive work experience for you and your family.

The Commonwealth is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by law.

We encourage individuals who believe they possess the necessary skills to thrive in this role to apply.