Service Operations Coordinator

2 weeks ago


Taunton, Massachusetts, United States Global Channel Management Full time

Position Overview:
The Service Coordinator plays a crucial role in ensuring efficient operations within the service sector. This position requires a minimum of 3 years of experience in administrative roles, particularly within a sales or service environment, along with a solid understanding of ERP systems.

Key Qualifications:
- Onsite presence is mandatory.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential.
- Strong decision-making abilities and exceptional organizational skills are required.
- Excellent verbal and written communication skills are a must.
- Ability to exercise discretion and tackle problems effectively, with a readiness to escalate issues when necessary.
- Skills in data analysis and interpretation, with a focus on speed and accuracy.

Physical Requirements:
- Ability to lift up to 10 pounds regularly and occasionally lift or move up to 25 pounds.

Core Responsibilities:
- Schedule service appointments and inspections while addressing customer concerns.
- Oversee dispatching, billing reviews, and contract documentation.
- Support warehouse operations and other office functions as needed.
- Optimize technician productivity by scheduling appointments and dispatching technicians for services and inspections.
- Create and manage work orders, providing updates to customers and following up with technicians.
- Ensure work orders are completed and closed by reviewing all relevant notes and addressing any pending items.
- Complete necessary contract and quality control paperwork.
- Coordinate subcontractor assignments as required.



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