Field Service Technician for Mobility Solutions

2 weeks ago


Taunton, Massachusetts, United States Numotion Full time

Role Overview:

As a Mobility Equipment Service Specialist, you will play a crucial role in ensuring the functionality and reliability of essential mobility devices for our clients. Your expertise will directly impact the quality of life for individuals relying on these technologies.

Key Responsibilities:

  • Conducting in-home visits to assess, troubleshoot, and repair electronic and mechanical components of mobility equipment.
  • Engaging with clients to address their concerns and provide effective solutions.
  • Educating clients and caregivers on the proper usage, maintenance, and safety protocols of their equipment.
  • Following up with clients to confirm their satisfaction with services rendered.
  • Collaborating with manufacturers' technical support to diagnose issues and identify necessary replacement parts.
  • Coordinating with the customer service team to manage daily service routes and order processing.
  • Completing required documentation accurately and promptly.

Qualifications:

To excel in this role, you should possess the following skills and qualifications:

  • A strong commitment to delivering exceptional service to clients and partners.
  • Proficiency in effective communication through digital platforms.
  • A valid State Driver's License with a clean driving record.
  • Ability to quickly learn and adapt to in-house operational systems.
  • Experience with hand and power tools.
  • Strong mechanical aptitude and problem-solving skills.
  • Familiarity with basic electronic devices.
  • Excellent organizational abilities.
  • A High School diploma or GED is required.

Benefits:

At Numotion, we offer a competitive compensation package that includes medical, dental, and vision insurance, short and long-term disability coverage, a 401K plan, and life insurance options.



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