Customer Success Manager

4 weeks ago


Lehi, Utah, United States Pattern Full time

At Pattern, we're looking for a Customer Success Manager to join our elite team focused on cutting-edge martech & eCommerce acceleration software. As a key member of our organization, you'll be responsible for delivering on the value of our digital asset management and product content syndication platform to our global customers.

Key responsibilities include:

  • Helping marketers and eCommerce professionals at world-class brands succeed in using our solution to drive their business growth
  • Planning and onboarding customers with solid foundations for long-term customer value
  • Troubleshooting, testing, and responding to customer support tickets as needs arise
  • Directly educating customers on the effective use of the technical features in the software
  • Expanding revenue and offerings in existing accounts - upselling when and where appropriate
  • Developing meaningful relationships with executives and other stakeholders across your book

Requirements include:

  • Ability to demonstrate core leadership in customer success and retention strategies
  • 5+ years of experience in Customer Success, Strategic Account Management, or Professional Services
  • Knowledge about relevant marketing technology and emerging trends in eCommerce
  • Passion for helping customers succeed by addressing questions and offering viable solutions to problems
  • Proven success in achieving KPIs, OKRs, financial targets, and retention metrics

We're looking for a team player who is passionate about delivering exceptional customer experiences and driving business growth. If you're looking for a place to contribute, make an immediate impact, and grow your knowledge and career, we'd love to hear from you.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary, paid holidays, casual dress code, and a comprehensive benefits package, including health, vision, and dental insurance.



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