Customer Success Manager
4 days ago
Are you passionate about data-driven decision making, partner success, and driving business growth? Do you have a strong background in enterprise software, onboarding, project planning, support, and account management? We're looking for a skilled Customer Success Manager to join our team at Pattern, a leading provider of digital asset management and product information management SaaS solutions.
Key Responsibilities:- Help marketers and ecommerce professionals at top brands succeed in using our solution to drive business growth
- Plan and onboard customers with solid foundations for long-term customer value
- Troubleshoot, test, and respond to customer support tickets as needed
- Directly educate customers on the effective use of our technical features
- Expand revenue and offerings in existing accounts through upselling and cross-selling
- Develop meaningful relationships with executives and other stakeholders across your book
- Improve our process to measure and track key success indicators, success metrics, and NPS
- Bachelor's degree from an accredited university
- 5+ years of experience in Customer Success, Strategic Account Management, or Professional Services
- Knowledge of relevant marketing technology and emerging trends in ecommerce
- Passion for helping customers succeed by addressing questions and offering viable solutions to problems
- Strong interpersonal, business, and technical acumen
- Strong understanding of value drivers in SaaS-type recurring revenue business models
- Proven success in achieving KPIs, OKRs, financial targets, and retention metrics
- Competitive pay and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
At Pattern, we're passionate about helping our customers succeed in the ever-changing ecommerce landscape. We're a team of innovators, thinkers, and doers who are committed to delivering exceptional results and making a meaningful impact. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.
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