VP of Customer Success Lead

1 month ago


Lehi, Utah, United States Weave Full time
Customer Success Leader

We are seeking a seasoned Customer Success Leader to drive strategic initiatives and optimize customer onboarding processes. The ideal candidate will collaborate with cross-functional teams to create a seamless customer experience, focusing on reducing time to value and increasing customer retention.

Key Responsibilities:
  • Develop and implement customer success strategies to drive customer engagement, adoption, and retention.
  • Collaborate with Sales, Product, and Customer Journey teams to ensure a cohesive onboarding experience.
  • Utilize data and analytics to monitor onboarding performance and adjust strategies for continuous improvement.
  • Manage and mentor a team of customer success professionals to meet and exceed customer goals.
Requirements:
  • 10+ years of experience leading and scaling customer success teams in SaaS companies.
  • Proven track record of developing and implementing successful customer success strategies.
  • Strong leadership and team management skills, with experience leading high-performing teams.
  • Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
What We Offer:
  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive team culture.

We are an equal opportunity employer committed to diversity and inclusion. We welcome applicants from diverse backgrounds and perspectives.



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