VP of Customer Success Lead

2 weeks ago


Lehi, Utah, United States Weave Full time
Customer Success Leader

We are seeking a seasoned Customer Success Leader to drive strategic initiatives and optimize customer onboarding processes. The ideal candidate will collaborate with cross-functional teams to create a seamless customer experience, focusing on reducing time to value and increasing customer retention.

Key Responsibilities:
  • Develop and implement customer success strategies to drive customer engagement, adoption, and retention.
  • Collaborate with Sales, Product, and Customer Journey teams to ensure a cohesive onboarding experience.
  • Utilize data and analytics to monitor onboarding performance and adjust strategies for continuous improvement.
  • Manage and mentor a team of customer success professionals to meet and exceed customer goals.
Requirements:
  • 10+ years of experience leading and scaling customer success teams in SaaS companies.
  • Proven track record of developing and implementing successful customer success strategies.
  • Strong leadership and team management skills, with experience leading high-performing teams.
  • Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
What We Offer:
  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive team culture.

We are an equal opportunity employer committed to diversity and inclusion. We welcome applicants from diverse backgrounds and perspectives.



  • Lehi, Utah, United States Weave Full time

    Job Title: VP of Customer Success LeadJob Summary:We are seeking an experienced and dynamic leader to drive our customer onboarding and success initiatives. The ideal candidate will have a proven track record of developing and implementing successful strategies that reduce time to value, increase customer retention, and maximize customer lifetime value.Key...


  • Lehi, Utah, United States Weave Full time

    Job Title: VP of Customer SuccessWe are seeking an experienced and dynamic leader to drive our customer success initiatives and optimize our onboarding processes. The ideal candidate will have a proven track record of developing and implementing successful customer success strategies that reduce time to value, increase customer retention, and maximize...


  • Lehi, Utah, United States Weave Full time

    We are seeking an experienced and dynamic leader to drive our customer onboarding and success initiatives. The ideal candidate will develop and implement strategic initiatives to streamline and enhance the customer onboarding process, focusing on reducing time to value and ensuring a successful handoff from Sales to Onboarding to Customer Success.This...


  • Lehi, Utah, United States Boostly (YC S22) Full time

    About BoostlyWe're a fast-growing startup revolutionizing text marketing and customer engagement for restaurants. Our founders have a proven track record of success, having participated in a $21M exit and been part of the Y Combinator S22 batch. We're backed by top investors like Gordon Food Service, Trestle Partners, and Goodwater Capital.Job SummaryWe're...


  • Lehi, Utah, United States Weave Full time

    We are seeking a seasoned leader to drive customer success and retention at Weave. As VP of Customer Experience, you will oversee the development and implementation of strategies to optimize customer onboarding and success initiatives.This role will collaborate closely with Sales, Product, and Customer Journey teams to create a seamless customer experience....


  • Lehi, Utah, United States Kiln Full time

    Job Title: VP of Business DevelopmentAt Kiln, we're seeking a seasoned sales leader to drive revenue growth and expand our market share. As our VP of Business Development, you'll be responsible for building a best-in-class sales function, developing and executing business development strategies, and identifying new revenue opportunities.Key...


  • Lehi, Utah, United States Professional Recruiters Full time

    VP Experience Marketing RoleAt Professional Recruiters, we're seeking a seasoned VP of Experience Marketing to spearhead the consumer experience across all digital touchpoints and channels. This role demands a passionate brand advocate with robust experience delivering memorable, loyalty-driving initiatives, programs, and projects that drive revenue growth...


  • Lehi, Utah, United States Pattern Full time

    Job Description:Are you passionate about data-driven decision making, partner success, and driving business growth? Do you have a strong background in enterprise software, onboarding, project planning, support, and account management? We're looking for a skilled Customer Success Manager to join our team at Pattern, a leading provider of digital asset...


  • Lehi, Utah, United States Weave Full time

    Job SummaryWe are seeking a skilled Customer Success Strategist to lead retention efforts and engage with customers who are considering canceling their services. This role requires strong negotiation skills, quick thinking, and the ability to work cross-functionally with internal teams to improve customer retention strategies.Key ResponsibilitiesHandle...


  • Lehi, Utah, United States JobNimbus Full time

    Unlock Your Potential as a Customer Success ManagerWe're on a mission to empower heroes on their journey with JobNimbus. As a Customer Success Manager, you'll be the driving force behind our customers' success, ensuring they realize the maximum value of our platform.Key Responsibilities:Develop and maintain a deep understanding of our products and services...


  • Lehi, Utah, United States Pattern Full time

    Job Description:Are you passionate about driving business growth through data-driven customer success? Do you have a knack for building strong relationships with clients and delivering exceptional onboarding experiences? If so, we want to hear from you!As a Customer Success Manager at Pattern, you will be responsible for overseeing client relationships and...


  • Lehi, Utah, United States Podium Full time

    Customer Success Role at PodiumAt Podium, our mission is to empower local businesses with a comprehensive platform and outcome-driven AI employees that convert leads into paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them increase revenue. Our work and focus on helping local businesses thrive...


  • Lehi, Utah, United States Pattern Full time

    At Pattern, we're looking for a Customer Success Manager to join our elite team focused on cutting-edge martech & eCommerce acceleration software. As a key member of our organization, you'll be responsible for delivering on the value of our digital asset management and product content syndication platform to our global customers.Key responsibilities...


  • Lehi, Utah, United States Podium Full time

    Customer Success Manager IAt Podium, we're on a mission to empower local businesses with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Our work has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most...


  • Lehi, Utah, United States Podium Full time

    Unlock Customer Success with PodiumAt Podium, we're on a mission to empower local businesses to thrive. Our innovative platform, powered by AI and integrations, helps businesses convert leads faster, communicate more effectively, and drive more sales. With thousands of local businesses relying on our review management, communication, marketing, and payments...


  • Lehi, Utah, United States Adobe Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Adobe. As a key member of our customer success organization, you will be responsible for ensuring our customers achieve their desired outcomes and maximize the value they derive from our products and services.Key ResponsibilitiesProvide consulting services in the...


  • Lehi, Utah, United States Podium Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager I to join our team at Podium. As a key member of our customer success team, you will be responsible for ensuring the success and health of our small business customers.Key ResponsibilitiesDevelop and implement strategies to increase customer engagement and delight, while mitigating...


  • Lehi, Utah, United States Podium Full time

    Unlock Customer Success with PodiumAt Podium, we're on a mission to empower local businesses with a complete platform and AI-driven solutions that drive real results. Our team is passionate about fostering a culture that thrives on exceptional talent and innovation.Role OverviewWe're seeking an experienced Enterprise Customer Success Manager to join our...


  • Lehi, Utah, United States Podium Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager I to join our team at Podium. As a Customer Success Manager I, you will be responsible for owning the success and health of a segment of our small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn....


  • Lehi, Utah, United States TBWA\Chiat\Day Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager I to join our team at Podium. As a key member of our customer-facing team, you will be responsible for ensuring the success and health of our small business customers.Key ResponsibilitiesDevelop and implement strategies to increase customer engagement and satisfactionPartner with customers...