VP of Customer Success
4 days ago
We are seeking an experienced and dynamic leader to drive our customer onboarding and success initiatives. The ideal candidate will develop and implement strategic initiatives to streamline and enhance the customer onboarding process, focusing on reducing time to value and ensuring a successful handoff from Sales to Onboarding to Customer Success.
- This position will be hybrid and reports to the Chief Revenue Officer.
- Develop and implement strategic initiatives to streamline and enhance the customer onboarding process.
- Own the proactive and reactive customer success motions to drive customer engagement, product adoption, retention, and renewals.
- Collaborate with Customer Success, Sales, and Product teams to develop and execute success plans for top customers.
- Utilize data-driven insights to identify opportunities for upsell, cross-sell, and early interventions to mitigate churn risks.
- Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
- Minimum of 10 years leading and scaling large onboarding and customer success teams for $200M+ SaaS companies.
- Proven track record of developing and implementing successful onboarding and customer success strategies.
- Experience in scaling teams efficiently, including leveraging global talent to optimize operational performance.
- A dynamic and fast-paced work environment.
- A competitive salary and benefits package.
- The opportunity to work with a talented team of professionals.
We are an equal opportunity employer that is committed to diversity and inclusion. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics.
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