VP of Customer Success Lead
4 weeks ago
Job Summary:
We are seeking an experienced and dynamic leader to drive our customer onboarding and success initiatives. The ideal candidate will have a proven track record of developing and implementing successful strategies that reduce time to value, increase customer retention, and maximize customer lifetime value.
Key Responsibilities:
* Develop and implement strategic initiatives to streamline and enhance the customer onboarding process
* Own the proactive and reactive customer success motions to drive customer engagement, product adoption, retention, and renewals
* Collaborate with cross-functional teams to create a seamless customer experience
* Establish and monitor key performance indicators across onboarding and customer success functions
Requirements:
* Minimum of 10 years leading and scaling large onboarding and customer success teams for $200M+ SaaS companies
* Proven track record of developing and implementing successful onboarding and customer success strategies
* Experience in scaling teams efficiently, including leveraging global talent to optimize operational performance
* Strong understanding of customer lifecycle management, including key metrics like NPS, retention, expansion, and time to value
What We Offer:
* Opportunity to lead and develop a high-performing team
* Collaborative and dynamic work environment
* Competitive salary and benefits package
How to Apply:
If you are a motivated and experienced professional looking to take on a new challenge, please submit your resume and cover letter for consideration.
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