Customer Success Manager
2 days ago
We are seeking a highly skilled Customer Success Manager to join our team at Pattern. As a key member of our customer success team, you will be responsible for ensuring the success of our clients by delivering exceptional onboarding experiences, establishing processes to measure and track customer success, and developing meaningful relationships with executives at our brand customers.
Key Responsibilities- Deliver Exceptional Onboarding Experiences: Plan and onboard customers with solid foundations for long-term customer value, ensuring a smooth transition to our digital asset management and product content syndication platform.
- Establish Processes for Customer Success: Develop and implement processes to measure and track key success indicators, success metrics, and Net Promoter Score (NPS).
- Develop Meaningful Relationships: Build and maintain strong relationships with executives and other stakeholders across your book of clients, delivering exceptional customer experiences and driving revenue growth.
- Stay Up-to-Date with Industry Trends: Continuously update your knowledge of relevant marketing technology and emerging trends in e-commerce to provide expert advice to our clients.
- Collaborate with Cross-Functional Teams: Work closely with our sales, product, and technical teams to implement actionable solutions and drive business growth.
- Bachelor's Degree from an Accredited University
- 5+ Years of Experience in Customer Success, Strategic Account Management, or Professional Services
- Strong Interpersonal, Business, and Technical Acumen
- Proven Success in Achieving KPIs, OKRs, Financial Targets, and Retention Metrics
- Exceptional Skills in Presentations, Meeting Facilitation, and Written Communications
- Competitive Pay and Benefits
- Unlimited PTO and Paid Holidays
- Onsite Fitness Center and Casual Dress Code
- Company-Paid Life Insurance and 401(k)
- Opportunities for Career Growth and Professional Development
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Customer Success Manager
2 weeks ago
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Customer Success Manager
2 weeks ago
Lehi, Utah, United States Pattern Full timeAt Pattern, we're looking for a Customer Success Manager to join our elite team focused on cutting-edge martech & eCommerce acceleration software. As a key member of our organization, you'll be responsible for delivering on the value of our digital asset management and product content syndication platform to our global customers.Key responsibilities...
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Customer Success Manager
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Lehi, Utah, United States Pattern Full timeJob Description:Are you passionate about driving business growth through data-driven customer success? Do you have a knack for building strong relationships with clients and delivering exceptional onboarding experiences? If so, we want to hear from you!As a Customer Success Manager at Pattern, you will be responsible for overseeing client relationships and...
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Customer Success Manager I
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