Lobby Engagement Specialist
2 weeks ago
What We Provide
We are currently seeking candidates for various roles within our organization. The City and County of Denver offers a competitive compensation package that reflects your education and experience. The salary range for this position is competitive, and we also provide comprehensive benefits for full-time employees, including but not limited to:
- A secure life-long monthly pension after 5 years of service
- 457B Retirement Plan
- 140 hours of paid time off accrued in the first year, plus 11 paid holidays, 1 personal holiday, and 1 volunteer day annually
- Attractive medical, dental, and vision plans that become effective within one month of employment
This position requires on-site work, five days a week. Key Responsibilities
Denver Human Services is dedicated to supporting the community. Our vision is to foster a healthy environment where individuals feel connected, supported, and safe. We provide a variety of services, including assistance with food, cash, medical benefits, child support, and more. If you are passionate about enhancing community welfare and thrive in a collaborative setting, we would be pleased to have you join our team.
As a Lobby Customer Service Representative, your primary responsibilities will include:
- Delivering courteous and professional customer service to both internal and external clients
- Acquiring a general understanding to effectively address customer inquiries at the lobby
- Accurately entering data for new applications related to food, cash, and medical assistance
- Issuing electronic benefit cards or managing their destruction as required
Qualifications and Skills
We value a diverse workforce and seek individuals who can build strong relationships and drive positive change within the community. Our ideal candidate will possess some or all of the following attributes:
- A demonstrated ability to engage customers with a solution-focused mindset
- A commitment to working with vulnerable populations
- Experience in a fast-paced environment with a focus on timely and accurate follow-up
- Bilingual proficiency in reading, writing, and speaking
- Strong skills in Microsoft Office applications (Outlook, Word, Excel)
- Note: This role is not clerical; it is centered around high-volume customer service
- Education: High school diploma or GED
- Experience: Three years of relevant office support experience
- Education/Experience Equivalency: Additional education may substitute for experience
This position will remain open until filled. Please ensure your application is submitted promptly for consideration.
This role requires completion of an online assessment. Candidates who meet the qualifications will receive further instructions via email.
Job Profile
CC1503 Administrative Support Assistant IV
Position Type
Unlimited
Agency
Denver Human Services
The City and County of Denver is committed to providing equal employment opportunities to all applicants and employees, ensuring a diverse and inclusive workplace.
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