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Lobby Support Specialist

2 months ago

Denver, Colorado, United States City and County of Denver Full time
About the Role

Position Overview

This is an on-call role, offering part-time, hourly employment. The position allows for a maximum of 39 hours per week. The salary range for this role is between $21.47 and $32.21, with a targeted hiring range of $21.47 to $26.84. This position qualifies for enrollment in the City and County of Denver's 457b retirement plan, though it does not come with additional benefits. On-call roles may feature consistent or variable work schedules.

Work Environment

As a representative, you will engage with clients at various locations, providing essential services and support.

Key Responsibilities

Denver Human Services is dedicated to assisting a significant portion of the community. We strive for a connected and supportive environment where individuals feel safe and valued. Our offerings include assistance with food, financial aid, medical benefits, child support, and more. If you are passionate about community service and wish to contribute to a positive workplace, we welcome your interest.

As a Lobby Customer Service Representative, your duties will include:
  • Delivering courteous and professional service to both internal and external clients.
  • Acquiring general knowledge to address customer inquiries effectively.
  • Accurately entering data for new applications related to food, cash, and medical assistance.
  • Issuing electronic benefit cards (EBT) and managing related tasks.
Ideal Candidate Profile

Qualifications and Skills

We value a diverse workforce and encourage candidates from various backgrounds to apply. The ideal candidate will possess:
  • A strong ability to engage with customers in a solution-focused manner.
  • A commitment to serving vulnerable populations within the community.
  • Experience thriving in a fast-paced environment, ensuring timely and accurate follow-up.
  • Bilingual proficiency, with the ability to read, write, and speak effectively.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel).
  • Note: This role is primarily customer service-oriented and not clerical in nature.
Minimum Requirements
  • Education: High school diploma or equivalent (GED, HiSET, or TASC Certificate).
  • Experience: At least three years of relevant office support experience.
  • Education/Experience Equivalency: Additional relevant education may substitute for experience.
Additional Information

Job Profile
This position is classified under the Administrative Support Assistant IV profile.

Position Type
On-call

Salary Range
$21.47 - $32.21

Agency
City and County of Denver

The City and County of Denver is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, age, or any other status protected by law.

We also ensure that applicants have access to necessary accommodations for the application process.