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Client Engagement Specialist

2 months ago

Denver, Colorado, United States IMAGINiT Technologies Full time
Job Overview

As a Client Engagement Specialist at IMAGINiT Technologies, you will collaborate with both external and internal sales teams to enhance clients' comprehension of our service offerings related to Autodesk solutions and tailored services. This role is pivotal in facilitating deeper technical discussions, conducting discovery sessions, and connecting the AEC sales teams with engineering departments.

In this capacity, you will engage with a variety of leading firms across industries, assisting them in the implementation of technology solutions that optimize processes and drive business success. You will work closely with sales representatives to assess business needs, identify existing challenges, perform process analyses, and craft proposals that demonstrate the return on investment from enhanced operational performance. Your extensive subject matter expertise and technical background will help you build trust and credibility, fostering sustainable, high-value relationships with clients. Additionally, you will play a crucial role in enhancing IMAGINiT's ability to deliver exceptional services through involvement in pre-sales, post-sales, training, marketing, and service development initiatives. Ensuring client satisfaction, growth, and success will be your top priorities.

Key Responsibilities:

  • Collaborate with the sales team to provide pre-sales technical support for qualified opportunities.
  • Conduct discovery calls to identify new service and product opportunities.
  • Collect technical information to determine the necessary solutions for customers and prospects.
  • Engage with clients alongside the sales team to uncover essential technical and business drivers for IMAGINiT's solutions.
  • Support the sales team with technical insights to promote solution-based selling.
  • Advise on best practices tailored to various customer environments.
  • Deliver executive-level presentations on products and services to both new and existing clients.
  • Provide industry insights at events and webinars, leading discussions and contributing to IMAGINiT's unique position in the market.
  • Communicate effectively with team members and clients to ensure customer success.
  • Collaborate with project management, sales, and other experts to achieve outstanding outcomes for clients.
  • Assist leading firms in implementing PLM solutions to enhance processes and achieve business objectives.

Required Knowledge and Skills:

  • Proven ability to build rapport and establish trust as a strategic business advisor.
  • Experience in mapping client organizations to identify key influencers in technology adoption.
  • Solution-oriented mindset with a focus on achieving desired outcomes.
  • Collaborative approach to working with sales representatives in software solution selling.
  • Proficient in initiating conversations, posing insightful questions, and identifying root causes of client challenges.
  • Strong multitasking abilities, with a capacity to meet deadlines and prioritize effectively.
  • Demonstrated business acumen, high energy, self-motivation, and resilience under pressure.
  • Relevant experience in technology implementation within Architecture, Construction, or Engineering sectors.
  • Solid understanding of computer-aided design, architecture, engineering, and construction principles.

Minimum Qualifications:

  • Bachelor's degree or equivalent experience.
  • 10+ years of experience in the engineering or AEC industry.
  • Willingness to travel up to 20% as required.
  • Familiarity with software programs such as AutoCAD, Revit, Navisworks, Autodesk Build, or similar solutions.

Additional Information:

  • Comprehensive onboarding and ongoing training to ensure your success.
  • Supportive leadership team dedicated to your growth and that of your clients.
  • Opportunities for professional development and career advancement within the organization.
  • Access to a robust technical team, including pre and post-sales engineers, marketing, and exceptional technical support.

Work Environment:

  • Ability to maintain productivity and performance in a hybrid or remote setting.
  • Work environment should be free from distractions and equipped with reliable internet access.
  • Full attention to job responsibilities during work hours, with availability via communication platforms.
  • Participation in mandatory meetings and responsiveness to colleagues and management is expected.

Compensation:

  • Competitive total compensation package, including base salary and commissions.

Benefits:

  • Comprehensive health, dental, and vision coverage.
  • Healthcare Spending Account (HCSA).
  • Short- and long-term disability insurance.
  • Life and dependent life insurance provided by the employer.
  • Voluntary personal life and critical illness insurance options.
  • Registered Retirement Savings Plan (RRSP) with company matching.
  • Wellness programs and paid holidays.
  • Vacation and sick leave policies.
  • Tuition reimbursement and service awards.
  • Employee referral bonus program.

We celebrate diversity and encourage applications from all qualified individuals. We are committed to providing reasonable accommodations for persons with disabilities during the application process.