Vice President of Hospitality Operations
2 weeks ago
By the Sea Resorts is in search of a VICE PRESIDENT OF HOSPITALITY OPERATIONS to lead our esteemed hospitality division.
This role is pivotal in ensuring the effective management of all hotel and dining services within the By The Sea Resorts framework. The ideal candidate will focus on enhancing both guest and employee satisfaction while optimizing the financial outcomes of the operations. Adherence to established standards and procedures is crucial, alongside guiding specific teams to achieve or surpass property objectives.
KEY RESPONSIBILITIES
Operational Leadership
Provide strategic direction for all hotel and dining operations.
Translate organizational goals into actionable plans for the team, focusing on guest engagement and operational efficiency.
Analyze employee and guest satisfaction metrics, communicating strategies to address areas for improvement and leverage strengths.
Ensure the team possesses the necessary skills to meet operational expectations.
Lead by example, showcasing confidence, enthusiasm, and a proactive approach.
Assist team members in understanding and exceeding the evolving needs and expectations of guests.
Property Operations Management
Timely publication of guest satisfaction metrics, including feedback forms and correspondence.
Conduct regular financial assessments to guarantee operational profitability.
Address employee concerns proactively and maintain a professional demeanor at all times.
Communicate and update operational goals and results with the team.
Support the team in scheduling in alignment with guest needs and occupancy goals.
Perform essential job functions as required.
Enhancing Guest Experience
Deliver exceptional customer service by being accessible and approachable to all guests.
Proactively address guest concerns with professionalism and courtesy.
Respond promptly to requests from the customer service department.
Ensure all team members meet or exceed hospitality standards.
Human Resources Responsibilities
Participate in the recruitment process and assist in making hiring decisions.
Receive and evaluate hiring recommendations from team leaders.
Ensure comprehensive orientation and training for new team members is conducted efficiently.
ADDITIONAL RESPONSIBILITIES:
AS ASSIGNED
Reports directly to the Chief Executive Officer
Member of the Executive Committee
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