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Senior Vice President of ETF Operations

2 months ago


Orlando, Florida, United States Citi Full time

Key Responsibilities:


The Senior Vice President of ETF Operations holds a pivotal leadership role, accountable for achieving outcomes through effective management of a team or department, while overseeing a diverse range of ETF functions in collaboration with clients.

The primary aim of this position is to guarantee the smooth execution of activities linked to the ETF Order life cycle.

  • Establish and uphold a comprehensive control framework.
  • Collaborate with Strategic Implementations to manage operational change requests on behalf of clients.
  • Oversee ETF project implementations, varying from moderate to complex in nature.
  • Work alongside Strategic Implementations to outline requirements for onboarding new funds and clients.
  • Create a management reporting structure and metrics for the business.
  • Identify key objectives, milestones, timelines, funding constraints, and procedures for project execution, while allocating resources effectively.
  • Engage with clients to provide solutions, propose beneficial alternatives, and serve as a trusted advisor.
  • Coordinate with authorized participants on settlements, collateral, and P&L to ensure exemplary service delivery.
  • Develop, review, and communicate project plans to peers and senior management.
  • Collaborate with project staff and stakeholders to define project plans and assign roles and responsibilities.
  • Direct and manage project stakeholders to ensure timely progress and adherence to standards.
  • Monitor, follow up, and support all requests until completion, keeping all parties informed.
  • Adhere to all audit, regulatory, and compliance directives.
  • Proactively identify and manage operational risks.
  • Implement best practices and controls to achieve high-quality outcomes and exceptional service delivery.
  • Foster collaboration with other functional areas.
  • Exhibit leadership and ownership in resolving crises.
  • Facilitate customer surveys and post-implementation reviews with business partners.
  • Continuously seek opportunities for efficiency and control enhancements in processes, implementing improvements whenever feasible.

Qualifications:
  • Bachelor's degree or equivalent project management experience.
  • A minimum of 10 years of experience in the Financial Services sector.
  • At least 5 years of experience in ETF Operations.
  • Knowledge of Custody, Fund Accounting, and Transfer Agency practices.
  • Proven leadership and initiative, with the ability to take charge and deliver results in a fast-paced, large global organization.
  • Demonstrated industry expertise in ETF settlement and CNS.
  • Ability to build trust with clients and senior leadership across the organization.
  • Strong communication skills, capable of addressing diverse audiences.
  • Proficient in organizing teams and delegating tasks to maximize productivity.

Education:
  • Bachelor's degree/University degree or equivalent experience.
  • Master's degree preferred.

Job Family Group:
Operations - Transaction Services

Job Family:
Fund Accounting

Time Type:
Full time

Compensation:
Competitive salary and benefits package, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Paid time off packages are also available, including vacation, sick leave, and holidays.

For more information on employee benefits, please refer to the company's resources.


Equal Opportunity Employer:
Citi is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.