Senior Vice President, Client Relationship Management

2 weeks ago

Pittsburgh, Pennsylvania, United States The Bank of New York Mellon Full time
Overview:
Join our dynamic team at BNY Mellon as a Senior Vice President, Client Relationship Management. This role is pivotal in fostering and enhancing our relationships with clients, ensuring their needs are met while driving growth and satisfaction.

Key Responsibilities:
  • Develop and implement strategic plans to manage and expand existing client relationships, focusing on revenue retention.
  • Identify and pursue opportunities for account growth and enhancement.
  • Act as a trusted advisor to clients, guiding them towards achieving their strategic objectives.
  • Engage with established clients, typically smaller and more localized, to provide tailored solutions.
  • Support senior Relationship Managers on larger or more complex accounts to gain deeper insights and experience.
  • Serve as the primary advocate for clients, addressing any concerns and ensuring high levels of satisfaction.
  • Consult with clients to understand their strategic vision and how our services can facilitate their goals.
  • Promote our suite of services and products that address client challenges and foster account growth.
  • Conduct thorough research on client issues and work towards effective resolutions.
  • Oversee specific processes or products as assigned, ensuring expert knowledge and management.
  • Maintain regular communication with clients to ensure satisfaction and alignment with our offerings.
  • Continuously assess client needs to ensure ongoing engagement and satisfaction.
  • Develop and track relationship strategies and results for your client portfolio.
  • Collaborate closely with business development teams to execute relationship management strategies effectively.
  • Stay informed about client account activities across the firm and act as a key escalation point for client satisfaction.
  • Facilitate service review meetings and assist in client training, sharing valuable market insights.
  • Engage in prospecting new clients within similar industries or segments.
  • Work collaboratively with other Relationship Managers and utilize firm-wide resources to address client needs proactively.
  • Ensure all client onboarding and risk management activities are conducted thoroughly.
  • In certain markets, manage relationships with regulatory bodies directly.
  • Analyze the business environment of assigned clients, including industry trends and competitor offerings.
  • Achieve organic growth targets within your assigned client portfolio.
  • Manage the overall profitability of small, non-complex client relationships.
  • Receive ongoing coaching and guidance from senior team members.
  • No direct reports; may oversee client services in some regions.

Qualifications:
  • Bachelor's degree or equivalent combination of education and experience is required.
  • Advanced or graduate degree is preferred.
  • 3-5 years of relevant work experience is preferred.
  • Familiarity with our product offerings, including Payments, Cash Management, Liquidity, FX, and Trade, is advantageous.
  • Prior experience in Relationship Management, Business Development, or Account Management is preferred.

Our Commitment:
At BNY Mellon, we pride ourselves on our inclusive culture and commitment to diversity. We have received numerous accolades for our workplace environment, including recognition for our efforts in diversity and inclusion, gender equality, and corporate responsibility. Our benefits package is designed to support your health, wellbeing, and financial goals, ensuring a balanced and fulfilling work-life experience.

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