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Guest Services Manager
2 months ago
Ashland Hills Hotel is looking for a proactive and skilled Front Desk Supervisor to enhance our front office team. In this pivotal role, you will oversee the front desk operations, ensuring that all guests receive exceptional service and memorable experiences.
Key Responsibilities:- Manage Guest Processes: Supervise all facets of guest check-in and check-out procedures.
- Policy Implementation: Establish and uphold communication protocols between front desk personnel, guests, and various hotel departments.
- Customer Service Excellence: Maintain a zero-tolerance policy for subpar service and ensure high standards of customer care.
- Guest Relations: Address guest inquiries, requests, and complaints in a timely and professional manner.
- Reservation Oversight: Oversee the booking process for both individual and group guests.
- Hotel Knowledge: Maintain an in-depth understanding of hotel amenities, room categories, pricing, and available packages.
- Operational Organization: Assist in structuring front desk operations and implementing effective systems to keep staff focused.
- Staff Management: Participate in employee documentation, including recruitment, coaching, performance evaluations, and terminations.
- Training and Development: Educate front desk staff on sales techniques, customer service practices, and hotel promotions.
- Sales Growth: Drive initiatives to enhance transient sales.
- Budget Management: Aid in financial oversight and efficient staff scheduling.
- Team Meetings: Conduct regular staff meetings to foster communication and teamwork.
- Additional Duties: Perform other responsibilities as assigned.
- Minimum of two years of experience in hotel front desk operations preferred.
- Previous supervisory experience is advantageous.
- Possession of required government licenses or certifications.
- Strong understanding of front office functions.
- Excellent organizational and leadership capabilities.
- Detail-oriented with effective problem-solving skills.
- Strong verbal and written communication abilities.
- Professional appearance and demeanor are essential.
- Experience with cash handling is required.
- Ability to multitask and thrive under pressure.
- Willingness to work flexible schedules, including weekends and holidays.
If you possess a passion for hospitality, leadership, and delivering outstanding guest experiences, we invite you to consider this opportunity as our Front Desk Supervisor.
