Vice President of Revenue Operations

2 weeks ago

Northbrook, Illinois, United States Spark Hire Full time

Spark Hire is recognized as a leading video interviewing platform, having evolved into a comprehensive and adaptable hiring solution tailored for small to medium-sized enterprises. Following the acquisition of an ATS and Assessment platform, Spark Hire now offers a complete Talent Acquisition Suite aimed at fostering meaningful connections between skilled individuals and organizations.

As we continue to grow, we are seeking a Director of Revenue Operations (RevOps) to significantly contribute to our go-to-market strategy.

The annual base salary for this position is $115k, with a total on-target compensation of $155k annually. While this role is remote, preference will be given to candidates located in the Chicago, IL area.

Key Responsibilities:

Success Metrics:

  • Visibility: Ensure seamless access to departmental key performance indicators and ownership of board meeting reports.
  • Efficacy: Track success metrics for go-to-market objectives to identify effective strategies.
  • Strategic Insight: Utilize data insights to inform decision-making and enhance processes.

GTM Technology Stack:

  • Selection, implementation, and management of core systems, with potential for additional point solutions.
  • Proficiency in CRM/Salesforce, translating business concepts into practical applications within Salesforce, including data structure, automation, reporting, and full funnel analytics.
  • Act as a player-coach, leading and mentoring the team.

Key Performance Indicators:

  • Facilitate comprehensive exposure to raw data and compound metrics for operational, financial, and executive reporting.
  • Aim for the cleanest sources of truth.
  • Assist in aligning revenue goals and outlining actionable steps to achieve them.

Data Management:

  • Identify needs for raw data acquisition, enrichment, and maintenance.
  • Assess project requirements and tailor solutions using both off-the-shelf and custom techniques.
  • Develop grading and scoring systems for leads/accounts based on accessible data.

Process Improvement:

  • Continuously enhance methodologies for output across all RevOps phases, from automations to team development.
  • Document and refine revenue-generating workflows for each go-to-market team.
  • Monitor and optimize the sales/customer success pipeline alongside our self-serve base.

Business Analysis:

  • Lead the development of business intelligence and analysis functions to assess strengths and weaknesses, particularly regarding capital efficiency.
  • Establish reporting processes to enhance overall business visibility.
  • Enable tracking of leads through to sales across various sources and timeframes.
  • Facilitate insights into campaign effectiveness and go-to-market team efficiency.

Desired Qualifications:

  • Technical Expertise: Hands-on experience with core systems such as Salesforce (admin-level), HubSpot, and Gainsight.
  • Strategic Mindset: Proven ability to align work with the company’s core objectives.
  • Coaching Skills: Strong mentoring abilities to enhance team performance.

Core Competencies:

  • Business Acumen: In-depth understanding of business systems to make informed decisions aligned with organizational goals.
  • Cross-Functional Collaboration: Ability to work effectively with diverse departments to achieve shared objectives.
  • Strategic Thinking: Capability to assess organizational positioning against market trends to identify priorities.
  • Stakeholder Engagement: Skill in identifying and engaging individuals with vested interests in projects.
  • Problem Solving: Proficiency in analyzing and resolving issues to ensure successful outcomes.
  • Team Development: Commitment to empowering team members through various developmental methods.

Additional Skills:

  • Experience collaborating with sales, marketing, customer success, finance, and product teams as a strategic partner.
  • Familiarity with SaaS key performance indicators.
  • Ability to drive results with a lean team.
  • Expertise in deriving actionable insights from complex data.
  • Experience aligning RevOps objectives with broader business goals.
  • Capability to manage stakeholders for buy-in on new initiatives.
  • Adaptability in a fast-paced environment.
  • Proficiency with additional solutions such as Intercom, Clay, Keyplay, and ZoomInfo is preferred.
  • Experience with data warehouse implementation (e.g., BigQuery) and/or business intelligence solutions (e.g., Looker) is a plus.

Hiring Process:

Our hiring process is designed to be efficient and respectful of your time. It includes:

  • Resume review by a member of the hiring team.
  • Introductory calls with qualified candidates conducted by our HR Generalist.
  • A one-way video interview on our platform for stakeholders to learn more about your experience.
  • An interview with our CEO.
  • A panel discussion with go-to-market leaders.
  • Reference checks.

Spark Hire is an equal opportunity employer, valuing diversity and inclusivity. We do not discriminate based on race, religion, color, national origin, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. All candidates who receive and accept employment offers must complete a background check prior to hiring.

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